Medical Customer Service Rep-Remote-FL Residents

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IMPORTANT: RemX will never ask for any form of payment prior to or throughout the hiring process. If you have been asked for payment of any kind, please notify us right away. This is illegitimate and unlawful. RemX will never accept falsified resumes or documents. Falsified information may be subject to investigation and further action. ? Are you a hard-working individual looking for a REMOTE work from home position? Our Fortune 500 Pharmaceutical Client is looking for driven, friendly, and experienced Medical?Customer Service Rep.?to accompany their team! This is the one for you!!! APPLY TODAY!!! ? Position:?Remote Medical Customer Service Rep. • Pay: $16/hr. Weekly Pay plus Benefits • Paid Training!!! • Equipment Provided • Start Date: July 2025 Schedule:?8am-10pm EST. Monday through Saturday (Must be able to work ANY 8hr Shift between these hours and be available to work Saturdays) ? What you'll do: • Handle high volume inbound calls. • Outbound calls if depending on department needs. • Provide accurate information to the patient and or the healthcare provider • Assist callers with information and status of their application • Follow a call script • Provide appropriate follow-up and next steps for caller • Provide appropriate customer service and an effortless experience to the caller • Must be able to multitask between several internal system programs • Follow company policies and procedures Job Requirements: Must have:?Must have 1 year or more of recent customer service experience in a call center environment.?(NO EXCEPTIONS) • Healthcare experience is a plus but not required. • Ability to multi-task and use dual monitors • Adhere to all company required KPI'S • Quiet workstation with High-Speed Internet and Modem access?REQUIRED. • Excellent verbal and written communication skills • Active listening and problem-solving ability • Basic computer proficiency (typing, data entry, navigating systems) • Strong attention to detail and accuracy • HS Diploma/Equivalent For Immediate Consideration: Please email me with your up-to-date resume? Eduardo.Segovia@remx.com ?and mention?"Remote CSR"?in the email subject line. Apply tot his job

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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